Cancellation policy

Order Cancellations

If you need to cancel or make changes to your order, please contact Wild Ridge Studio as soon as possible.

Orders may be canceled or modified only before they have been processed or shipped. Once an order has entered production or has been shipped, we are unable to cancel or make changes to it.

Preorders

Occasionally, Wild Ridge Studio offers limited-edition artwork, seasonal collections, or other products as preorders.

Estimated shipping dates are listed on each product page whenever possible. Please note that these dates are estimates and may change due to production schedules or circumstances beyond our control.

If your order contains both preorder and in-stock items, your entire order may be held until all items are ready to ship unless otherwise noted on the product page or separate shipping has been arranged.

You may cancel a preorder for a full refund at any time before it has shipped. Once a preorder has shipped, it falls under our standard Return & Exchange Policy.

Subscription Products

Some Wild Ridge Studio products, such as The Wild Mug Club, are available as recurring subscriptions.

When you purchase a subscription, you'll receive recurring deliveries based on the schedule selected at checkout. Your payment method will be securely stored and automatically charged for each renewal unless you cancel before your next billing date.

You can manage or cancel your subscription at any time using the link included in your order confirmation email or by logging into your customer account, if applicable. Cancellations will stop future renewals but will not affect orders that have already been processed or shipped.

Subscription products are subject to the same Shipping & Returns Policy as other physical products unless otherwise noted on the product page.

If you have any questions about your subscription, please contact us and we'll be happy to help.